Delivery & Returns
Every order is branded to order for your business, so our timelines start once your artwork proof is approved. Here is exactly what to expect.
How your order is delivered
- Quote & free mockup — we send pricing and a digital mockup of your logo on the product, usually within 24 hours.
- Proof approval — production starts only when you approve the final proof in writing.
- Decoration — your products are branded in-house or by our trusted decoration partners.
- Dispatch & tracking — we email a tracking number as soon as your order leaves us.
Freight
Calculated at checkout or shown on your quote
Calculated at checkout or shown on your quote
Quoted per order
Large or bulky orders may be sent on pallets. Split deliveries to multiple addresses are available on request.
Need it by a date? Tell us your event or in-hand date when you request a quote and we will confirm whether it is achievable before you order.
Quantities
Promotional products are produced in bulk. Suppliers may deliver up to 5% over or under the quantity ordered; any difference is adjusted on your invoice.
Returns & faulty goods
Branded products
Because branded products are made specifically for you, we cannot accept returns for change of mind, or for errors in artwork, spelling or colours that were shown on a proof you approved.
If something is wrong
If goods arrive damaged or faulty, or do not match your approved proof, please contact us within 7 days of delivery with your order number and photos. We will arrange a reprint, replacement or refund.
Unbranded (plain) stock
Unused plain stock in its original packaging may be returned within 14 days by arrangement. Return freight is at the customer’s cost unless the goods are faulty.
Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under that law.
Common questions
Use the tracking link in your dispatch email, or call us on 1300 85 94 95 with your order number and we will chase it for you.
Yes. Send us the address list with your order and we will quote the extra freight.
Our couriers deliver on business days. Please allow for public holidays when planning an event date.
Most business deliveries require a signature. Add delivery instructions or an authority to leave when you order.
Questions about a delivery?
Call 1300 85 94 95 (Mon–Fri 10am–5pm, Sat 10am–2pm) or email info@aspromotions.com.au.
Aus Star Promotions · 8/7 Hoyle Ave, Castle Hill NSW 2154
Dresses & Skirts